Privacy Policy

This policy explains what personal information XAViiO ("XAViiO", "we", "us") collects, why, and what you can do about it. XAViiO is based in Dubai, United Arab Emirates. It covers xaviio.com, our landing pages, and the services and software we provide.

If you have a question, email [email protected].

What we collect

Information you give us. When you join a waitlist, fill in a form, book a call or email us, we collect what you send: usually your name, email address, business name, website, social media handles and anything you write to us.

Information about your business that is already public. To offer you free content (for example, carousels made for your business), we may look at publicly available information such as your website, your public social media profiles and your public posts.

Information from accounts you connect. If you connect a social media or other account to our services (for example Instagram, Facebook, TikTok, YouTube or LinkedIn), we receive the information that platform shares with your permission. This can include your profile details, follower and engagement numbers, your posts and videos, comments and messages, and analytics. We only request what the service needs, and you can disconnect at any time.

Our own accounts. We also use these platforms' official tools to manage and measure XAViiO's own social media accounts.

Usage information. Our website uses privacy-friendly, cookie-free analytics that count visits without identifying you. Like any website, our servers record basic technical data (such as IP address, browser type and pages visited) to keep the site running and secure.

How we use it

• To provide the services you ask for, including creating content, running your marketing systems and reporting on results.
• To reply to you, send what you asked for (such as a guide or your free content), and run calls and onboarding.
• To send you emails about XAViiO. You can unsubscribe from marketing emails at any time using the link in every email.
• To understand and improve our website, content and services.
• To keep our services secure and to meet legal obligations.

We do not sell your personal information. We do not use information from one client's connected accounts to benefit another client.

Who we share it with

We share personal information only with service providers that help us run XAViiO, and only as needed. These include hosting and infrastructure (for example Cloudflare and our server provider), email delivery, our CRM and booking tools, payment processors (for example Stripe or Whop), and AI model providers used to produce work for you. They may only use it to provide their service to us.

We may also share information if the law requires it, to protect our rights or users' safety, or as part of a sale or reorganisation of the business.

Platform data

When you connect an account through a platform's official API (such as the Meta, TikTok, YouTube or LinkedIn APIs), we use that data only to provide the features you have enabled, in line with that platform's terms. YouTube data is accessed through YouTube API Services; Google's Privacy Policy is at https://policies.google.com/privacy. You can remove our access at any time in the platform's own settings (for Google, at https://myaccount.google.com/permissions) or by asking us. When access is removed, we stop collecting new data and delete stored platform data on request, or within 30 days of a request.

How long we keep it

We keep personal information only as long as we need it for the reasons above. Enquiries and waitlist details are kept until you ask us to delete them or they are no longer useful. Client information is kept for the length of our work together and for a reasonable period afterwards for records and legal reasons.

Your choices and rights

Depending on where you live (for example under UK or EU data protection law, or US state privacy laws), you may have the right to access, correct, delete or receive a copy of your personal information, to object to or limit how we use it, and to withdraw consent. To make a request, email [email protected]. We will respond within 30 days. You can also complain to your local data protection authority.

Security

We protect information with reasonable technical and organisational measures, including encrypted connections, access controls and a password and key manager for credentials. No system is perfectly secure, but we work to keep your information safe.

International transfers

We and our service providers may process information in countries other than your own, including the United Arab Emirates, the United States, the United Kingdom and the European Union. Where required, we use appropriate safeguards for these transfers.

Children

Our services are for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.

Changes

If we change this policy, we will update the date at the top. If the changes are significant, we will tell you by email or on our website.

Contact

XAViiO, Dubai, United Arab Emirates
Email: [email protected]